Product warranty
Warranty is provided by each product's agent. Contact the agent directly for warranty service.
Warranty, returns & exchanges
Understand your rights and how to contact us about your product.
Returns and exchanges
Arrange returns with us: in-store purchases return to the store; shipped orders return by shipping after coordination.
Refunds
Accepted returns are refunded using the original payment method. Electronic payments are refunded within 7–14 days, subject to the customer's statutory rights and deadlines.
Checks before shipping
We check products carefully before shipping. For questions about your order, contact us on WhatsApp.
Returned product inspection
Returned products are inspected within 48 hours.
Shipping and delivery
Shipping and delivery take 2–5 days. Working days are Saturday to Thursday; closed on Friday.
These procedures do not limit consumer legal rights concerning warranty, exchanges and returns, including statutory periods and costs.
Abdel Maqsoud Complex, Al Ordonia, 10th of Ramadan City. Saturday to Thursday: 12 PM to 11 PM. Closed Fridays.